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To set up a Call queue, in the Teams admin center, expand, choose, and after that select. Type a name for the Call line in package at the top. overflow virtual receptionist. To add an existing resource account: Under, pick the button to add a resource account for this Call queue.

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Select the button next to the resource account you want to assign to this Call line. At the bottom of the pane, choose the button. If you require to produce a resource account: Under, choose the button to include a resource account for this Call queue. On the pane, search for any set of letters to pull up the results dropdown.

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On the pane: Key in a descriptive. Representatives see this name when a call exists to them. Enter a descriptive for the resource account. Select the dropdown and select. At the bottom of the pane, select the button. On the pane, select the button. Representatives see the resource account name when they get an incoming call.

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Assign outgoing caller ID numbers for the representatives by defining several resource accounts with a phone number. Agents can select which outbound caller ID number to utilize with each outbound call they make. Within the Calls App, agents can utilize their Call Queue (CQ)/ Vehicle Attendant (AA) number or their own individual Direct In, Ward Dial (DID).

On the pane, look for the resource account(s) you wish to permit representatives to utilize for outgoing caller ID purposes. Select the button beside the resource account with a designated telephone number. Select the button at the bottom of the pane. If you don't have a resource account with an appointed contact number: Under, choose the button to include a resource account.

Select the button at the bottom of the outcomes. On the pane: Key in a descriptive. Agents see this name when a call is provided to them. Key in a detailed for the resource account. Select the dropdown and select. At the bottom of the pane, pick the button.

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After you've produced this brand-new resource account for calling ID, you'll still require to: Select a supported language. This language is utilized for system-generated voice prompts and voicemail transcription, if you allow them. As soon as you've chosen a language, choose the button at the bottom of the page. Define if you wish to play a greeting to callers when they arrive in the line.

The uploaded recording can be no larger than 5 MB. If you pick, the system reads the text that you type (up to 1000 characters) when the Call line responds to a call. Note When using Text to Speech, the text should be entered in the language selected for the Call queue.

Groups offers default music to callers while they are on hold in a queue. The default music supplied in Groups Call lines is complimentary of any royalties payable by your company. If you want to play a particular audio file, select and publish an MP3, WAV, or WMA file. Note You are accountable for independently clearing and protecting all essential rights and consents to use any music or audio file with your Microsoft Teams service, which may consist of copyright and other rights in any music, sound results, audio, brands, names, and other material in the audio file from all pertinent rights holders, which may consist of artists, stars, entertainers, artists, songwriters, composers, record labels, music publishers, unions, guilds, rights societies, cumulative management organizations and any other celebrations who own, manage or license the music copyrights, sound impacts, audio and other intellectual property rights.

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Evaluation the requirements for including agents to a Call queue. You can add up to 200 agents via a Teams channel. You must be a member of the team or the creator or owner of the channel to include a channel to the queue. To utilize a Teams channel to manage the line: Select the radio button and select (overflow call answering service).

Select the channel that you wish to utilize (only standard channels are totally supported) and choose. The following customers are supported when utilizing a Groups channel for Call lines: Microsoft Teams Windows client Microsoft Teams Mac client Note If you use this choice, it can use up to 24 hours for the Call queue to be fully functional.

You can amount to 20 representatives separately and as much as 200 agents through groups. If you want to add specific users or groups to the line: Select the radio button. To to the line: Select, look for the user, choose, and after that choose. To to the line: Select, search for the group, choose, and after that select.

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Keep in mind New users added to a group can use up to eight hours for their first call to arrive. If there are more than 200 members in the group, just the very first 200 members, in alphabetical order, will be added as representatives to the Call queue. Important Understood concern: Assigning private channels to Call queues When using a personal channel calls will be distributed to all members of the group even if the private channel only has a subset of group members.

reduces the quantity of time it considers a caller to be linked to an agent after the agent accepts the call. For conference mode to work, representatives in the Call queue need to use one of the following clients: The newest version of the Microsoft Teams desktop client, Android app, or i, OS app Microsoft Teams Phone System version 1449/1.

2020051601 or later on Agents' Teams accounts need to be set to Groups, Just mode. Representatives who don't satisfy the requirements aren't consisted of in the call routing list. We recommend enabling conference mode for your Call lines if your agents are utilizing suitable customers (overflow virtual receptionist). Pointer Setting to is the advised setting. overflow call answering service. Once you've picked your call answering alternatives, select the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the queue from Skype for Service Server. Conference mode is required if Groups users need to consult/transfer calls with Call lines. Representatives may hear the configured music on hold in queue for up to 2 seconds when first joining the call.

If you need to utilize Conference mode, select,, or as the. If you need to utilize Attendant routing, set Conference mode to. Note If Compliance recording is allowed on the agents, the combination of and isn't supported. If you require to use, choose,, or as the.

When using and when there are less hires line than offered representatives, only the very first 2 longest idle representatives will be presented with calls from the queue. When using, there may be times when a representative gets a call from the line quickly after becoming unavailable, or a short hold-up in receiving a call from the queue after becoming available.